Shipping & Delivery Information:
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and EMS or e-Packet process the orders, which takes an additional 2–4 days.
US orders ship by e-packet, which is a US postal service product. US orders usually take between 7 and 14 days to arrive at their destination, but can take longer from time to time.
Worldwide orders ship by EMS. International orders most often take between 15 and 25 days to arrive at their destination, but sometimes take up to 40 days depending on where you are in the World. Occasionally, depending on various factors like customs, Worldwide orders can take in excess of 40 days to arrive.
Are the "FREE" items really free?
- YES! For our promotional items, all you have to pay is the shipping cost. The price of the item itself is $0.00 :)
- If you don’t love your product, we’ll take it back! All of our products are carefully inspected for quality and if there are any issues, we will replace them free of charge. Please see our refund policy for further details.
Our company only provides either refund or replacement for orders that have not arrived for at least 50 days, given that some items can take up to 40 days to ship. If you opt for the replacement, it must be in the same amount and style as that which was previously ordered.
Where does Free Sunglasses program ship to?
- Right now we only ship to the Argentina, Australia, Austria, Belgium, Canada, Denmark, Estonia, Finland, France, Germany, Ireland, Italy, Latvia, Mexico, Netherlands, Norway, Poland, Portugal, Romania, Russia, Spain, Sweden, Switzerland, United Kingdom, United States . We'll be expanding that in the near future.
Customs in some countries might have Import duties, taxes, and charges. These charges are not included in the item price or shipping cost. Hence, they are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.
How to return faulty item?
- If the item you received is faulty, please follow contact our support center by emailing email@example.com and give us your order number, your name and address, details of the product (quantity, Name), and the reason for return. Please attach a photo of the faulty item to your email. We will then advise you regarding the return process.
- All orders and product shipments can be cancelled until they are shipped.
- If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 business hours following payment. Once the packaging and shipping process has started, it can no longer be cancelled.
Get In Touch
- If you have never been in contact with our customer support, be impressed with the level of service that you will experience!
- email: firstname.lastname@example.org